Reservation, Cancellation, & Final Payment Policy
1. Booking and Deposit Requirements
To secure your dog’s boarding reservation, a 50% deposit is required at the time of booking. Reservations are not confirmed or guaranteed until this deposit has been received.
2. Cancellation Schedule
We understand that plans can change. Our cancellation policy is tiered based on how much notice is given prior to your scheduled start date:
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More than 7 days’ notice: You will receive a full refund of your 50% deposit.
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Between 7 days and 72 hours’ notice: The deposit is non-refundable, but it is fully transferable and will be applied as a credit toward a future stay.
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Within 72 hours’ notice: The deposit is forfeited and cannot be refunded or transferred.
3. Final Payment & Check-Out Adjustments
The remaining balance of the base boarding fee is due at pick-up. Please note that the final total balance may be adjusted at check-out to include any additional services or fees incurred during the stay, including but not limited to:
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Baths or grooming services requested or required.
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Late pick-up fees (if applicable).